Service, Maintenance & Support
From single site sensor changeovers to complete management of Tankered Domestic Waste networks, TCK provides appropriate assistance to ensure that all our products will continue to provide reliable data and service.
We have complete control over the data collection, management and display of our products, enabling us to monitor every station easily and immediately when needed. This allows us to detect potential issues and resolve them quickly.
Proactive support is at the heart of TCK. Many faults can be diagnosed remotely and, in some cases, proactively managed in order to ensure that the impact to data collection or site operation is minimal. With advanced diagnostic tools built into the TCK Data Centre, users can and will be alerted to potential issues prior to a major fault. This results in significant cost reduction by not having to visit sites, or having to visiting the site only once the fault has been diagnosed.
The field service teams are setup to provide both proactive and reactive maintenance strategies, with fully equipped vans to cope with almost any issue that may occur. Our engineers are multidisciplinary and are trained in electrical, electronic and mechanical skills.
The support team at TCK offices offers scheduled service routines and maintenance plans for customers, and can directly interface with all stakeholders to organise repair and service visits. Report sets can be created for the customer with details of calibration certificates for audit and control purposes. Equipment records are also maintained to build up a service profile for the sites.
User support is critical to any organisation. Whether by phone or email, users can always rely on having a skilled member of our staff to support them with the use of web applications, station deployment and/or interpretation of any incoming data. With this support, even untrained users can deploy equipment and have data displayed on the web in a matter of minutes – ideal for disaster events or similar.